There was a dream. £4.3bn was spent on this dream. There were protests, there were inquiries, there was condemnation.
Then it was built. It was praised. It was declared beautiful. It was tested. It was declared secure and fit for purpose. It was officially opened.
Then reality hit....
There were flash mobbers (some in wheelchairs, so the security must have been comatose), there were parking problems, there was lost luggage, there were planes arriving and departing without luggage, there were apologies and finally, irate passengers flying British Airways from the new Heathrow Terminal 5 building were told not to bring luggage at all.